Who to Contact

It is very important to notify the proper authorities of lost/stolen Mcards so that card access can be deactivated quickly, preventing potential unauthorized access and/or charges.  Contact the access control administrator of all locations where the Mcard was used.  For example, if it was used in/for:

• The Health System contact the Key & ID Office - after business hours contact Security Services 734 936-7890
• Housing meal plans or Blue Bucks inactivate your lost card online
• ATM/Debit card linked to a TCF® Bank account, call TCF Bank 800 823-2265

Found Mcards

Mcards that are found are generally returned to the Department of Public Safety, an ID Issuing Station, or (ultimately) the Mcard Center. If an Mcard is found and returned to the Mcard Center, an email and/or a phone call will notify the cardholder to retrieve it. 

Obtaining a new Mcard

A number of lost Mcards tend to be found after a bit of searching, so it's suggested that cardholders not immediately replace their lost Mcards.  If an Mcard isn't found after a day or so, a replacement card can be obtained at any of the ID Issuing Stations located on campus (Health System Mcards are only issued at the Med Inn Key & ID Office).   Effective 7/1/00, a $20 replacement fee is charged for lost, stolen, or abused Mcards.

The new Mcard number will be forwarded and updated in access control reader systems that operate Housing meal plans, Blue Bucks, ITCS computer labs, and Recreation Centers.  If cardholders had inactivated their meal plans and Blue Bucks online, then the cardholders will need to reactivate their meal plans and Blue Bucks after obtaining newly replaced Mcards online at the same Web site. If cardholders have access to other locations, the new card number will need to be given to the access control administrator of each access control system.  A replacement Mcard can be re-linked to a TCF® Bank account at any TCF Bank Branch or the Mcard Center.  Replacement Mcards will not change cardholders' eight digit UMID number.

Police Reports/Waived Fees

If an Mcard was stolen and a police report was filed with Department of Public Safety or other police agency, the fee will be waived - a copy of the report or the report number must be given to the ID Issuing Station prior to the issuance of a replacement card. 

Previous Mcards

Once a replacement Mcard is issued, all previous Mcards become invalid.  If a cardholder locates a previously lost Mcard (after a replacement card is issued), the previously lost card cannot be re-activated or used to turn in to an ID Issuing Station to avoid paying a replacement fee.